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Portal Design for Employee Benefits Administration (2008)

Client: UnitedHealth Group, Inc.
Duration: 3 months

I worked in a role of Interaction Designer on the project to help User Experience & Design group at UHG to develop Information Architecture and Conceptual Design of its new Business-to-Business (B2B) Benefits Administration portal.

This redesign effort was divided in six phases that included Analysis & strategy, User Research, Information Architecture, UI Prototyping, Usability testing, and Visual template creation.

A wireframe depicting design attributes of 'Add Employee work flow' screens

A wireframe depicting design attributes of 'Add Employee work flow' screens

An HTML/CSS mid-fidelity prototype displaying features for adding new employees along with contextual help on left

An HTML/CSS prototype displaying features for adding new employees along with contextual help on left

specific accomplishments included:

  • Developed Information Architecture for the overall benefits administration including transactional flow management.
  • Developed Conceptual screen designs (Wireframes) aligned with afore mentioned work flows and information architecture.
  • Refined the conceptual designs (Mid-fidelity) based on Usability Testing results.
  • Developed high-fidelity XHTML/CSS templates and defined presentational and behavioral design attributes.

Another prototype displaying search features and maintenance page for employee benefits

Another XHTML/CSS prototype displaying search features and maintenance page for employee benefits