Jaideep Godara

Analysis of a HealthCare System (2005)

Organization: Macroergonomics and Group Decision Systems Lab, Virginia Tech
Duration: 4 months

Introduction:
A multi-national healthcare company's western Virginia network sought to improve alignment between health care providers in the network (doctors, nurses etc.), and the organization and its administrators. Our team used the Macroergonomic Analysis and Design (MEAD) process to understand the various stakeholders involved in this healthcare network, their needs and concerns and expectations from system. This data collection process comprised of questionnaire surveys and interviews within the healthcare network to identify stakeholders and their requirements.

Work responsibilities:
The following task and analysis were part of my job responsibilities:

• Selected user research methods and prepared surveys, and interview questions.
• Conducted user interviews and administered surveys.
• Compiled and analyzed data from user research; adjusted project assumptions accordingly.
• Created system conceptual model: identification of key customers, key outputs, feedback mechanisms, etc.
• Created environment scan model to determine the deviation in ideal and existing states of various system components.
• Developed the Organizational design dimensions chart to create a variance matrix to find-out the problematic components and causes behind variances.

The following images show an environment scan model to present various sub-environments within the network, the identified stakeholders, their expectations and present problems.

The environment scan of the healthcare system

The system scan model and existing variance in expected and existing system states

• Interaction Design:|:
• System Design:|:
• Usability Evaluation:|:
• Information Design:|:
• Industrial Design